The Top Reasons Why You’ll Want To Work With RCOR
We Understand The Need For Your Technology To Work. You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you; that is why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up. If we can’t fix it remotely, we’ll dispatch a technician the same day.
We’ll Respond Within 60-Minutes or Less – Guaranteed. When you call us with a computer problem, we guarantee that your phone call will be either answered immediately or returned within 60 minutes or less by an experienced technician who can help. We remove IT from your list of concerns, we’ve got it.
Backups Included. We understand the need to have your important data backed up. That is why we INCLUDE onsite and offsite backups of all of your servers. You don’t pay one extra penny.
We Offer Flat Rate Plans That MEET YOUR BUDGET. We offer two flat rate plans. Since most IT service is now done remotely, we offer an unlimited remote package with 8 hours onsite per month included. If you want the traditional everything included, we can do that as well. We will help you find the price that meets your budget.
Quality Without Question. We don’t pursue every company that needs computer support. We choose only clients that share in our values. Serving a company’s IT and critical network needs is a HUGE responsibility that we take that very seriously. It takes teamwork and a solid commitment to good communication, excellence, and industry best practices to serve a company in an excellent manner. If we cannot succeed in an excellent manner because of value differences – we simply don’t pursue the opportunity.
Security and Compliance is Paramount. At RCOR, we follow and enforce Security Best Practices for all our clients, as well as internally. Your Security is only as good as the weakest link in the chain. We educate our clients on cyber security to keep networks safe. We understand compliance issues of all kinds (HIPAA, PCI, Homeland Security, etc.) and the importance of a SECURE network. We are able to help your business become and/or maintain compliance and also be ready to PASS an audit. We got your back!
On Hand Spares. If you have a hardware problem, you can rest assured that we will be able to fix it right away. If for some reason a part or replacement needs to be ordered, we have spares in house to loan you. It is our commitment to get you up and running as quickly as possible.
Years Of Experience
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205 Frasier Street
Durham, NC 27704