Top Reasons Why You Should Work With RCOR
The most common question that we are asked, when talking to a company for the first time, is “What makes RCOR different than every other IT company in the Raleigh-Durham area?” Here is a list of how we are different, and why you should work with us. If you have any questions, please fill out the form on the right and we will find the answers together.
We Understand The Need For Your Technology To Work
You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you; that is why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up. If we can’t fix it remotely, we’ll dispatch a technician the same day.
We’ll Respond Within 60-Minutes or Less – Guaranteed
When you call us with a computer problem, we guarantee that your phone call will be either answered immediately or returned within 60 minutes or less by an experienced technician who can help. We remove IT from your list of concerns, we’ve got it.
Backups Included
We understand the need to have your important data backed up. That is why we INCLUDE onsite and offsite backups of all of your servers. You don’t pay one extra penny.
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We Offer Flat Rate Plans That MEET YOUR BUDGET
We offer two flat rate plans. Since most IT service is now done remotely, we offer an unlimited remote package with 8 hours onsite per month included. If you want the traditional everything included, we can do that as well. So many IT service companies will give you a quote on services and say that it is flat rate. However, if you look at the fine print, you will pay for installation of new hardware, software upgrades, consulting and planning services. This is all bundled under the term “Projects”. Be very careful of the dreaded projects. They will charge you for anything outside of fixing a broken computer, but still call it “flat rate”. We will work with you and help you find the price that meets your budget. That price will include everything except new hardware and software licenses. Just like a “kitchen sink cookie”, it’s all in there.
Quality Without Question
We don’t pursue every company that needs computer support. We choose only clients that share in our values. Serving a company’s IT and critical network needs is a HUGE responsibility that we take that very seriously. It takes teamwork and a solid commitment to good communication, excellence, and industry best practices to serve a company in an excellent manner. If we cannot succeed in an excellent manner because of value differences – we simply don’t pursue the opportunity.
Security and Compliance is Paramount
At RCOR, we follow and enforce Security Best Practices for all our clients, as well as internally. Your Security is only as good as the weakest link in the chain. We educate our clients on cyber security to keep networks safe. We understand compliance issues of all kinds (HIPAA, PCI, Homeland Security, etc.) and the importance of a SECURE network. We are able to help your business become and/or maintain compliance and also be ready to PASS an audit. We’ve got your back!
On Hand Spares
If you have a hardware problem, you can rest assured that we will be able to fix it right away. If for some reason a part or replacement needs to be ordered, we have spares in house to loan you. That’s right, most of the time we have a spare computer or laptop in our car. It’s our commitment to get you up and running as quickly as possible.
