What’s Included in Our IT Support Services
Rapid Remote & On-Site Fixes
Real people, real SLAs. We clear password lockouts, email sync issues, VPN hiccups, and printer jams fast—then roll a tech if hands-on beats screen-share. Dispatch zones cover Franklin/Rosemary, campus-adjacent blocks, and Eastowne. You get clean ticket notes, root cause (when known), and prevention tips, not just “resolved.” The result: fewer repeats and first-call resolution your managers can count on, even on busy Chapel Hill weekends.
Network & Wi-Fi Troubleshooting
We hunt drops and dead zones with channel analysis, AP health checks, and QoS tuning so voice/POS/video stay crisp—whether crowds are headed to the Smith Center or Kenan. If a circuit is flapping, we test at the demarc and drive the ISP until it’s stable, then document what changed so problems don’t boomerang next week.
Microsoft 365 & Device Support
Outlook rules, Teams meetings, SharePoint permissions, OneDrive sync: we fix the day-to-day snags and set sensible guardrails (retention, sharing, MFA exceptions for kiosks) that don’t slow work. New hires get role-based setups; deprovisions are clean. For staff bouncing between Downtown, campus, and Eastowne, Conditional Access and device compliance keep sign-ins smooth without opening the floodgates.
Emergency Outage Triage & Vendor Escalation
When “everything’s down,” we separate symptoms from cause, stabilize the must-haves (internet, mail, POS), and run escalations with carriers/SaaS. Maintenance windows are timed away from Franklin Street festivals and game nights so fixes don’t collide with customers. You’ll see plain-English timelines and rollback options, not ticket ping-pong.
Cyber Cleanup & Hardening
We contain phishing or malware quickly, reset compromised accounts, and restore files from clean snapshots. Then we close the holes: MFA everywhere practical, patching for risky apps, mail filtering, and least-privilege changes. Dashboards show progress leaders can actually read, and we schedule quick refreshers so the next odd email gets reported—not clicked.
Moves, New Sites & Pop-Ups
Opening a suite near campus, staffing a downtown pop-up, or adding a clinic in Eastowne? We pre-stage gear, number ports, and test internet/voice before day one. On go-live, users plug in and work; anything noisy gets fixed same-day. After launch, we hand you an updated network diagram and a “who to call” sheet.
