What’s Included in Our Managed IT Services
Proactive Monitoring & Patching
We watch servers, endpoints, and cloud apps 24/7 and apply updates on a dependable cadence, including third-party patches that close real-world gaps. Maintenance windows avoid event nights at Koka Booth and big weekends at Fenton; every change has a rollback. Monthly health scores and a prioritized backlog keep risk trending down while staff stay productive across Regency and Downtown.
Responsive Help Desk & On-Site Support
One team, clear SLAs, fast triage. Most issues resolve remotely; if hands-on help is faster, a tech rolls to Waverly, Crossroads, or Weston with the parts and admin access they need. We prioritize revenue-impacting outages first (internet, POS, email), then close the loop with plain-English notes your managers can trust. Result: fewer escalations, shorter time-to-green, and staff focused on customers—not tickets.
Network & Wi-Fi Reliability
We baseline LAN/WAN, segment guest vs. business traffic, tune channels, and enforce QoS for VoIP/POS. When circuits flap, we test at the demarc and escalate with ISPs until stable. Designs consider congestion near Koka Booth, Downtown Cary Park, and Crossroads Plaza, so calls stay crisp and registers don’t lag when crowds swell. Documentation covers cabling, VLANs, and change controls to make future upgrades boring—in the best way.
Microsoft 365 & Cloud Care
We manage Exchange, Teams, and SharePoint with governance that balances security and speed: sane retention, guest-sharing limits, and role-based setups for new hires. OneDrive sync and mailbox quirks get fixed fast. For hybrid staff between Downtown, Weston Parkway, and RDU, we keep collaboration smooth with Conditional Access and device compliance. Budgets and usage reports keep licensing tidy and predictable for finance.
Backup, Continuity & DR
Together we set RPO/RTO, then implement 3-2-1 backups, immutability, and cross-region copies. Runbooks spell out who does what—from SaaS restores to VM failovers—and we test quarterly. Plans avoid peak windows around Koka Booth and Fenton, ensuring maintenance never collides with event traffic. When the grid wobbles or ransomware knocks, recovery is fast, orderly, and auditable—with post-incident reports your auditors will actually read.
Security Operations & Compliance
We harden identity with MFA and Conditional Access, deploy EDR, filter mail, and watch logs for anomalies. Vulnerability scans feed the patch plan; phishing simulations and short trainings raise the floor. We map policies to practical controls your team can follow and provide executive dashboards that track risk reduction—plus sensible exceptions for kiosks and contractors—so security fits how Cary teams actually work.
