What’s Included in Our IT Support Services
Rapid Remote & On-Site Fixes
Real people, real SLAs. We clear password lockouts, email sync issues, VPN hiccups, and printer jams fast—then roll a tech if hands-on beats screenshare. Dispatch zones cover Downtown near the Cultural Center, Ting Park and surrounding complexes, and Towne Center/NC-55. You get clean notes, root cause (when known), and prevention tips—not just “resolved.” Result: fewer repeats and first-call resolution you can count on.
Network & Wi-Fi Troubleshooting
We track down drops and dead zones with channel analysis, AP health checks, and QoS tuning so voice, POS, and video stay crisp—even when crowds pack Ting Park or weekend traffic hits Towne Center. If a circuit is flapping, we test at the demarc and drive the ISP until it’s stable, then document what changed so issues don’t boomerang next week.
Microsoft 365 & Device Support
Outlook rules, Teams meetings, SharePoint permissions, OneDrive sync: we fix the day-to-day snags and set guardrails (retention, sharing, MFA exceptions for kiosks) that don’t slow work. New hires get role-based setups; deprovisions are clean. For staff bouncing between Downtown sites and NC-55 retail, Conditional Access and device compliance keep sign-ins smooth without opening the floodgates.
Emergency Outage Triage & Vendor Escalation
When “everything’s down,” we separate symptoms from cause, stabilize the must-haves (internet, mail, POS), and run escalations with carriers/SaaS providers. Maintenance and change windows are timed away from town festivals & events and stadium nights so fixes don’t collide with customers. Expect plain-English timelines and rollback options—not ticket ping-pong.
Cyber Cleanup & Hardening
We contain phishing or malware quickly, reset compromised accounts, and restore files from clean snapshots. Then we close the holes: MFA where practical, patching for risky apps, mail filtering, and least-privilege changes. Dashboards show progress leaders can actually read, and we schedule quick refreshers so the next odd email gets reported—not clicked.
Moves, New Sites & Pop-Ups
Opening a suite downtown, staffing a pop-up at Holly Springs Towne Center, or adding space near Ting Park? We pre-stage gear, number ports, and test internet/voice before day one. On go-live, users plug in and work; anything noisy gets fixed the same day. After launch, we hand you an updated network diagram and a “who to call” sheet.
