What’s Included in Our Managed IT Services
Proactive Monitoring & Patching
We watch servers, endpoints, and cloud apps 24/7, apply OS and third-party updates on a dependable cadence, and stage rollbacks if something misbehaves. Maintenance windows avoid big weekends at Park West Village and town festivals, so staff aren’t disrupted. Monthly health scores and a prioritized backlog keep risk trending down while managers see exactly what’s next. Outcome: fewer surprise outages and steady performance across retail, clinics, and offices.
Responsive Help Desk & On-Site Support
One team, clear SLAs. Most tickets resolve remotely; if hands-on help is faster, a tech rolls to Park West, Perimeter Park, or Davis Dr. with the parts and access they need. We triage revenue-impacting issues first (internet, POS, email), then close the loop with plain-English notes your managers can trust. Result: shorter time-to-green, fewer escalations, and staff focused on customers—not tickets.
Network & Wi-Fi Reliability
We baseline LAN/WAN, separate guest from business traffic, tune channels, and enforce QoS for VoIP/POS. When circuits flap, we test at the demarc and escalate with ISPs until stable. Designs anticipate congestion near RDU, NC-54, and McCrimmon—so calls stay crisp and registers don’t lag when crowds swell. Documentation covers cabling, VLANs, and change controls, making future upgrades boring—in the best way.
Microsoft 365 & Cloud Care
We manage Exchange, Teams, and SharePoint with governance that balances security and speed: sane retention, guest-sharing limits, and role-based setups for new hires. We fix OneDrive sync and mailbox quirks fast. For hybrid staff moving between Park West, Perimeter Park, RTP corridors, and RDU, we keep collaboration smooth with Conditional Access and device compliance—and give finance clean usage/cost reports.
Backup, Continuity & DR
Together we set RPO/RTO, then implement 3-2-1 backups with immutability and cross-region copies. Runbooks spell who does what—from SaaS restores to VM failovers—and we test quarterly. Plans avoid peak windows around Park West events and the town’s International Festival so maintenance never collides with surges. When the grid wobbles or ransomware knocks, recovery is fast, orderly, and auditable.
Security Operations & Compliance
We harden identity with MFA and Conditional Access, deploy EDR, filter mail, and watch logs for anomalies. Vulnerability scans feed the patch plan; phishing simulations and short trainings raise the floor. Policies map to practical controls your team can follow, plus executive dashboards that track risk reduction over time—so everyone sees progress without drowning in jargon.
