What’s Included in Our IT Support Services
Rapid Remote & On-Site Fixes
Real people, real SLAs. We clear password lockouts, email sync issues, VPN hiccups, and printer jams fast—then roll a tech if hands-on beats screen-share. Dispatch zones cover Downtown/Salem St., Beaver Creek Commons/Crossings, and the Evans Rd/NC-55 corridors. You get clean ticket notes, root cause (when known), and prevention tips, not just “resolved.” The result: fewer repeats and first-call resolution your managers can count on—even on busy Apex weekends.
Network & Wi-Fi Troubleshooting
We hunt drops and dead zones with channel analysis, AP health checks, and QoS tuning so voice/POS/video stay crisp—whether crowds are at Beaver Creek or events near Halle. If a circuit is flapping, we test at the demarc and drive the ISP until it’s stable, then document what changed so issues don’t boomerang next week.
Microsoft 365 & Device Support
Outlook rules, Teams meetings, SharePoint permissions, OneDrive sync: we fix the day-to-day snags and set sensible guardrails (retention, sharing, MFA exceptions for kiosks) that don’t slow work. New hires get role-based setups; deprovisions are clean. For staff bouncing between Downtown, Beaver Creek, and travel via RDU, Conditional Access and device compliance keep sign-ins smooth without opening the floodgates.
Emergency Outage Triage & Vendor Escalation
When “everything’s down,” we separate symptoms from cause, stabilize the must-haves (internet, mail, POS), and run escalations with carriers and SaaS providers. Maintenance and change windows are timed away from Halle show nights and Beaver Creek peak shopping, so fixes don’t collide with customers. You’ll see plain-English timelines and rollback options—not ticket ping-pong.
Cyber Cleanup & Hardening
We contain phishing or malware quickly, reset compromised accounts, and restore files from clean snapshots. Then we close the holes: MFA where practical, patching for risky apps, mail filtering, and least-privilege changes. Dashboards show progress leaders can actually read, and we schedule quick refreshers so the next odd email gets reported—not clicked.
Moves, New Sites & Pop-Ups
Opening on Salem Street, staffing a pop-up at Beaver Creek, or adding space near Evans Rd/NC-55? We pre-stage gear, number ports, and test internet/voice before day one. On go-live, users plug in and work; anything noisy gets fixed the same day. After launch, we hand you an updated network diagram and a “who to call” sheet.
