What’s Included in Our Managed IT Services
Proactive Monitoring & Patching
We watch servers, endpoints, and SaaS 24/7 and roll out OS/third-party updates on a dependable cadence with tested rollbacks. Maintenance windows avoid downtown market days and Ting Park events, so staff aren’t disrupted. You get monthly health scores, noise-free alerts, and a prioritized backlog—so fixes land before people feel pain. Net effect: fewer surprise outages and steady performance for Downtown offices and NC-55 corridor businesses.
Responsive Help Desk & On-Site Support
One team, clear SLAs. Most tickets resolve remotely; if hands-on help is faster, a tech rolls to Towne Center, the Village District, or the Avent Ferry corridor with parts and admin access. We triage revenue-impacting issues first (internet, POS, email), then close the loop with plain-English notes managers trust. Result: shorter time-to-green, fewer escalations, and staff focused on customers—not tickets.
Network & Wi-Fi Reliability
We baseline LAN/WAN, segment guest vs. business traffic, tune channels, and enforce QoS for VoIP/POS. When circuits flap, we test at the demarc and escalate with ISPs until stable. Designs anticipate congestion near Ting Stadium, downtown events, and NC-55 retail—so calls stay crisp and registers don’t lag when crowds swell. Documentation covers cabling, VLANs, and change controls to make future upgrades boring—in the best way.
Microsoft 365 & Cloud Care
We manage Exchange, Teams, and SharePoint with governance that balances security and speed: sane retention, guest-sharing limits, and role-based setups for new hires. OneDrive sync and mailbox quirks get fixed fast. For hybrid staff moving between Downtown, Towne Center, and RDU trips, we keep collaboration smooth with Conditional Access and device compliance—plus tidy licensing/usage reports for finance.
Backup, Continuity & DR
Together we set RPO/RTO, then implement 3-2-1 backups with immutability and cross-region copies. Runbooks spell out who does what—from SaaS restores to VM failovers—and we test quarterly. Plans avoid peak windows around Ting Park and downtown festivals so maintenance never collides with surges. When the grid wobbles or ransomware knocks, recovery is fast, orderly, and auditable.
Security Operations & Compliance
We harden identity with MFA/Conditional Access, deploy EDR, filter mail, and watch logs for anomalies. Vulnerability scans feed the patch plan; phishing simulations and short trainings raise the floor. Policies map to practical controls your team can follow, plus executive dashboards that track risk reduction—so everyone sees progress without drowning in jargon.