What’s Included in Our Managed IT Services
Proactive Monitoring & Patching
We watch servers, endpoints, and cloud apps 24/7 and apply updates on a dependable cadence, including third-party patches that close real-world gaps. Maintenance windows avoid Franklin Street events and UNC game days; every change has a rollback. You get monthly health scores and a prioritized backlog so fixes land before staff feels pain. Net effect: fewer surprise outages for downtown offices, clinics near Eastowne, and shops around University Place.
Responsive Help Desk & On-Site Support
One team, clear SLAs, fast triage. Most issues resolve remotely; if hands-on help is faster, a tech rolls to Downtown/Franklin, Meadowmont, or Southern Village with parts and admin access. We prioritize revenue-impacting outages first (internet, POS, email), then close the loop with plain-English notes your managers can trust. Result: fewer escalations, shorter time-to-green, and staff focused on customers—not tickets.
Network & Wi-Fi Reliability
We baseline LAN/WAN, segment guest vs. business traffic, tune channels, and enforce QoS for VoIP/POS. When circuits flap, we test at the demarc and escalate with ISPs until stable. Designs account for congestion during Smith Center or Kenan events and shopping peaks around University Place, so calls stay crisp and registers don’t lag when crowds swell. We document cabling, VLANs, and change controls to make future upgrades boring—in the best way.
Microsoft 365 & Cloud Care
We manage Exchange, Teams, and SharePoint with governance that balances security and speed. Expect sane retention, guest sharing limits, and role-based setups for new hires. We fix OneDrive sync and mailbox quirks, and we keep hybrid staff productive between Downtown, campus-adjacent offices, and RDU with Conditional Access and device compliance. Budgets and usage reports keep licensing tidy and predictable for finance.
Backup, Continuity & DR
Together we set RPO/RTO, then implement 3-2-1 backups, immutability, and cross-region copies. Runbooks spell out who does what—from SaaS restores to VM failovers—and we test quarterly. Plans avoid peak windows around Dean Dome and Kenan, ensuring maintenance never collides with game-day foot traffic. When the grid wobbles or ransomware knocks, recovery is fast, orderly, and auditable—with post-incident reports your auditors will actually read.
Security Operations & Compliance
We harden identity with MFA and Conditional Access, deploy EDR, filter mail, and watch logs for anomalies. Vulnerability scans feed the patch plan; phishing simulations and short trainings raise the floor. We map policies to practical controls your team can follow, provide executive dashboards that track risk reduction, and tune exceptions for kiosks/contractors—so security fits how Chapel Hill teams actually work.