Trusted Managed IT Services in Chapel Hill, NC

From Franklin Street and downtown venues to UNC athletics hubs like the Dean E. Smith Center and Kenan Memorial Stadium, your systems must hold up on busy game nights—and during clinic hours around UNC Health Eastowne. We deliver managed IT tuned to Chapel Hill’s calendar, with rapid response for Meadowmont, Southern Village, and the University Place/Estes corridors, plus smooth access for staff traveling via RDU.

What’s Included in Our Managed IT Services

Proactive Monitoring & Patching

We watch servers, endpoints, and cloud apps 24/7 and apply updates on a dependable cadence, including third-party patches that close real-world gaps. Maintenance windows avoid Franklin Street events and UNC game days; every change has a rollback. You get monthly health scores and a prioritized backlog so fixes land before staff feels pain. Net effect: fewer surprise outages for downtown offices, clinics near Eastowne, and shops around University Place.

Responsive Help Desk & On-Site Support

One team, clear SLAs, fast triage. Most issues resolve remotely; if hands-on help is faster, a tech rolls to Downtown/Franklin, Meadowmont, or Southern Village with parts and admin access. We prioritize revenue-impacting outages first (internet, POS, email), then close the loop with plain-English notes your managers can trust. Result: fewer escalations, shorter time-to-green, and staff focused on customers—not tickets.

Network & Wi-Fi Reliability

We baseline LAN/WAN, segment guest vs. business traffic, tune channels, and enforce QoS for VoIP/POS. When circuits flap, we test at the demarc and escalate with ISPs until stable. Designs account for congestion during Smith Center or Kenan events and shopping peaks around University Place, so calls stay crisp and registers don’t lag when crowds swell. We document cabling, VLANs, and change controls to make future upgrades boring—in the best way.

Microsoft 365 & Cloud Care

We manage Exchange, Teams, and SharePoint with governance that balances security and speed. Expect sane retention, guest sharing limits, and role-based setups for new hires. We fix OneDrive sync and mailbox quirks, and we keep hybrid staff productive between Downtown, campus-adjacent offices, and RDU with Conditional Access and device compliance. Budgets and usage reports keep licensing tidy and predictable for finance.

Backup, Continuity & DR

Together we set RPO/RTO, then implement 3-2-1 backups, immutability, and cross-region copies. Runbooks spell out who does what—from SaaS restores to VM failovers—and we test quarterly. Plans avoid peak windows around Dean Dome and Kenan, ensuring maintenance never collides with game-day foot traffic. When the grid wobbles or ransomware knocks, recovery is fast, orderly, and auditable—with post-incident reports your auditors will actually read.

Security Operations & Compliance

We harden identity with MFA and Conditional Access, deploy EDR, filter mail, and watch logs for anomalies. Vulnerability scans feed the patch plan; phishing simulations and short trainings raise the floor. We map policies to practical controls your team can follow, provide executive dashboards that track risk reduction, and tune exceptions for kiosks/contractors—so security fits how Chapel Hill teams actually work.

Ready for Chapel Hill-smart IT?

Chapel Hill, NC Neighborhoods & Areas We Serve

From Downtown/Franklin Street and the UNC campus to Meadowmont Village, Southern Village (400 Market St), University Place (201 S Estes Dr), and Eastowne medical offices, we meet you where you work. We also plan around Dean E. Smith Center and Kenan Memorial Stadium event surges and coordinate travel timing via RDU to minimize disruption.

What Local Clients Say

Chapel Hill Managed IT — Frequently Asked Questions (FAQ)

Yes—one identity policy, device standards, and network playbooks keep people productive between districts.

Absolutely. We test at the demarc, open the ticket, and stay on until service stabilizes—then document root cause and owners.

We schedule changes away from Smith Center/Kenan events and pre-stage spares if loads will spike.

Yes—Conditional Access, device compliance, and sensible exclusions for shared devices keep security high and friction low.

We keep access reliable with location-aware policies and quick unlock paths for travelers.

Helpful Chapel Hill, NC Resources for Your Business