What’s Included in Our Managed IT Services
Proactive Monitoring & Patching
We watch servers, endpoints, and SaaS 24/7, apply OS and third-party updates on a dependable cadence, and stage rollbacks if something misbehaves. Maintenance avoids PeakFest and Beaver Creek traffic windows, so staff aren’t disrupted. You get monthly health scores, noise-free alerts, and a prioritized backlog—so fixes land before people feel pain. Net effect: fewer surprise outages and steady performance for Downtown offices and NC-55 corridor businesses.
Responsive Help Desk & On-Site Support
One team, clear SLAs. Most tickets resolve remotely; if hands-on help is faster, a tech rolls to Beaver Creek, Downtown, or offices near Evans Rd. with the parts and admin access they need. We triage revenue-impacting issues first (internet, POS, email), then close the loop with plain-English notes managers trust. Result: shorter time-to-green, fewer escalations, and staff focused on customers—not tickets.
Network & Wi-Fi Reliability
We baseline LAN/WAN, separate guest from business traffic, tune channels, and enforce QoS for VoIP/POS. When circuits flap, we test at the demarc and escalate with ISPs until stable. Designs anticipate congestion near Apex Nature Park/Seymour Fields and Beaver Creek—so calls stay crisp and registers don’t lag when crowds swell. We document cabling, VLANs, and change controls to make future upgrades boring—in the best way.
Microsoft 365 & Cloud Care
We manage Exchange, Teams, and SharePoint with governance that balances security and speed: sane retention, guest-sharing limits, and role-based setups for new hires. OneDrive sync and mailbox quirks get fixed fast. For hybrid staff moving between Downtown, Beaver Creek, and RDU, we keep collaboration smooth with Conditional Access and device compliance—plus budgets/usage reports that keep licensing tidy for finance.
Backup, Continuity & DR
Together we set RPO/RTO, then implement 3-2-1 backups with immutability and cross-region copies. Runbooks spell who does what—from SaaS restores to VM failovers—and we test quarterly. Plans avoid peak windows around PeakFest and weekend traffic at Beaver Creek so maintenance never collides with surges. When the grid wobbles or ransomware knocks, recovery is fast, orderly, and auditable.
Security Operations & Compliance
We harden identity with MFA and Conditional Access, deploy EDR, filter mail, and watch logs for anomalies. Vulnerability scans feed the patch plan; phishing simulations and short trainings raise the floor. We map policies to practical controls your team can follow and provide executive dashboards that track risk reduction—plus sensible exceptions for kiosks and contractors—so security fits how Apex teams actually work.