What’s Included in Our IT Support Services
Rapid Remote & On-Site Fixes
Real people, real SLAs. We clear password lockouts, email sync issues, VPN hiccups, and printer jams fast—then roll a tech if hands-on beats screen-share. Dispatch zones cover Downtown/White St., Waterstone/UNC sites, and the US-1/Capital Blvd retail corridor (Wake Forest Crossing, 12536 Capital Blvd). You get clean notes, root cause (when known), and prevention tips—not just “resolved.”
Network & Wi-Fi Troubleshooting
We hunt drops and dead zones with channel analysis, AP health checks, and QoS tuning so voice/POS/video stay crisp—whether crowds are downtown or at park events. If a circuit is flapping, we test at the demarc and drive the ISP until it’s stable, then document what changed so issues don’t boomerang next week.
Microsoft 365 & Device Support
Outlook rules, Teams meetings, SharePoint permissions, OneDrive sync: we fix the day-to-day snags and set sensible guardrails (retention, sharing, MFA exceptions for kiosks) that don’t slow work. New hires get role-based setups; deprovisions are clean. For staff bouncing between White St., Rogers Rd/Heritage, and beyond, Conditional Access and device compliance keep sign-ins smooth without opening the floodgates.
Emergency Outage Triage & Vendor Escalation
When “everything’s down,” we separate symptoms from cause, stabilize the must-haves (internet, mail, POS), and run escalations with carriers/SaaS. Maintenance and change windows are timed away from Friday Night on White and other downtown events so fixes don’t collide with customers. Expect plain-English timelines and rollback options—not ticket ping-pong.
Cyber Cleanup & Hardening
We contain phishing or malware quickly, reset compromised accounts, and restore files from clean snapshots. Then we close the holes: MFA where practical, patching for risky apps, mail filtering, and least-privilege changes. Dashboards show progress leaders can actually read, and we schedule quick refreshers so the next odd email gets reported—not clicked.
Moves, New Sites & Pop-Ups
Opening a suite near Downtown, staffing a pop-up by the Renaissance Centre, or adding space along Capital Blvd? We pre-stage gear, number ports, and test internet/voice before day one. On go-live, users plug in and work; anything noisy gets fixed the same day. After launch, you get an updated network diagram and a “who to call” sheet.