What’s Included in Our IT Support Services
Rapid Remote & On-Site Fixes
Real people, real SLAs. We clear password lockouts, email sync issues, VPN hiccups, and printer jams fast—then roll a tech if hands-on beats screen-share. Dispatch zones cover Downtown, Fenton, Waverly Place, Crossroads, and Weston Parkway. You get clean ticket notes, root cause (when known), and prevention tips, not just “resolved.” The result: fewer repeats and first-call resolution your managers can count on.
Network & Wi-Fi Troubleshooting
We track down drops and dead zones with channel analysis, AP health checks, and QoS tuning so voice/POS/video stay crisp—even when event traffic swells around Koka Booth, Downtown Park, or Crossroads. If a circuit is flapping, we test at the demarc and drive the ISP until it’s stable, then document what changed so issues don’t boomerang next week.
Microsoft 365 & Device Support
Outlook rules, Teams meetings, SharePoint permissions, OneDrive sync: we fix the day-to-day snags and set sensible guardrails (retention, sharing, MFA exceptions for kiosks) that don’t slow work. New hires get role-based setups; deprovisions are clean. For staff bouncing between Downtown, Weston, and RDU, Conditional Access and device compliance keep sign-ins smooth without opening the floodgates.
Emergency Outage Triage & Vendor Escalation
When “everything’s down,” we separate symptoms from cause, stabilize the must-haves (internet, mail, POS), and run escalations with carriers and SaaS providers. Maintenance and change windows are timed away from Koka Booth show nights and Downtown Park events, so fixes don’t collide with customers. You’ll see plain-English timelines and rollback options, not ticket ping-pong.
Cyber Cleanup & Hardening
We contain phishing or malware quickly, reset compromised accounts, and restore files from clean snapshots. Then we close the holes: MFA everywhere practical, patching of risky apps, mail filtering, and least-privilege changes. Dashboards show progress leaders can actually read, and we schedule quick refreshers so the next odd email gets reported—not clicked.
Moves, New Sites & Pop-Ups
Opening a suite on Weston Parkway, staffing a downtown pop-up, or adding a team near Crossroads? We pre-stage gear, number ports, and test internet/voice before day one. On go-live, users plug in and work; anything noisy gets fixed the same day. After launch, we hand you an updated network diagram and a “who to call” sheet.