Our managed IT Services keep Raleigh-Durham businesses working
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Remote IT Management & On-site IT services For Raleigh, Durham and the RTP Area
Schedule the most productive meeting you’ll ever have about IT
Schedule a Discovery Call for Your IT Management Needs
A Discovery Call is a short 20-minute conversation where we will get to learn about your existing IT setup, what your needs and future improvements are. This is your chance to talk about your IT constraints and goals with us without any commitment.
During the call, we will also provide an overview of RCOR’s process as a managed IT provider, and the services that could potentially help your business and you. By the end of the conversation, you will have a solid understanding of whether RCOR is a good fit for your organization.
If it makes sense to move forward, we would then schedule an in-person assessment where we will take a closer look at your current infrastructure and security posture. This allows you to organize your IT environment effectively, prior to receiving recommendations on recommendations for ongoing support and to improve your systems.
We understand that arriving at a point of switching the IT provider you currently use can be overwhelming. If you are anything like most businesses in the Raleigh-Durham area, you are likely dealing with 1, or a few of the 3 most “want to rip my hair out” frustrations with IT, that brought us to where we are today. You are certainly not the only company in this position, and we are here to help.
Let’s start the conversation. Schedule your Discovery Call today.
Top 3 Reasons Businesses Leave Their Managed IT Provider
(Based on Real Complaints from Raleigh and Durham Businesses)
🚨 1. No Communication
Not being responsive to requests, and not providing transparency can turn IT support into one of the most frustrating experiences.
📌”I’ve waited days for a reply.”
📌”I can’t understand any of all the explanations they provided.”
📌”It’s impossible to reach anyone in their office, and they never return calls.”
📌”When we asked for status, we ended up having to make due with a run around?”
📌”There are so many high priority and time sensitive requests that are either lost or unfinished.”
At RCOR, we put communication front and centre, and make sure that you have clarity over your requests and are pre-informed at all times.
⚠️ 2. Unprofessionalism & Lack of Ethics.
An IT provider is your partner, and should be an asset to your success. Unfortunately, too many businesses are faced with unprofessionalism, dishonest billing, and no accountability.
📌”Their email responses never addressed my true questions, and generally come across as dismissive.”
📌”They have never done anything proactive to get in front of re-occurring issues.”
📌”They are billing me for 2 hours of time for 30 minutes of work.”
📌”They’re all about making promises and never delivering.”
📌”There were always headaches with the invoices and they would charge us for services not delivered.”
At RCOR, we place integrity and transparency at the foundation of our service. We guarantee fair billing with timely communication and an ethically built partnership.
❌ 3. Lack of Competence & Knowledge
Your IT provider should be competent and proactive and not subjecting you to oversights that could be expensive.
📌”The technician to whom my request was given did not listen and did not get it.”
📌”They actually fixed one issue, but ended the process with another item broke.”
📌”Helpdesk people have no understanding of our IT environment.”
📌”The quality of the work seems to be degrading all the time.”
📌”For this project they gave us a Level 1 technician, and it was a complete mess.”
📌”What they sold us as ‘cybersecurity’ was not enterprise, and did not provide us what we needed to meet our cyber insurance requirements.”
At RCOR, we do not cut corners with our employment practices. We only hire highly skilled engineers that specialize in business IT solutions so you can ensure your systems remain secure, reliable and compliant.
See What Clients Say
Highly Recommend RCOR!
RCOR truly understands the importance of keeping our business running smoothly. They respond quickly to any IT issues, proactively track our equipment, and help us upgrade when needed. The RCOR team is reliable, efficient, and always resolves problems fast. If you’re looking for an IT company, RCOR is the way to go! I wouldn’t recommend anyone else!
Janice, Durham
IT Support with a Personal Touch
I highly recommend RCOR for their personalized, dependable, and trustworthy IT support. Their team communicates clearly and effectively—an essential quality in the financial industry, where security and reliability are critical. They make IT approachable, eliminating the intimidation factor that often comes with complex technology. Working with RCOR has been a great experience!
Harry, Raleigh
So much happier!
Since partnering with RCOR, our staff has been noticeably happier—not just because of the exceptional quality of service, but also because of the positive, proactive attitude their team brings to every interaction. They go above and beyond to ensure our technology runs smoothly, making IT feel less like a burden and more like an asset. It’s refreshing to work with a team that genuinely cares about our success and treats every issue with urgency and professionalism. We couldn’t be more pleased!
Rev. Jacob, Raleigh
RCOR: A Team You Can Count On!
Tim and his team at RCOR have been an absolute lifeline for our business. Their reliability and dedication set them apart—we know we can call them day or night, and they are always ready to assist with our IT needs. Whether it’s troubleshooting an urgent issue or providing proactive solutions to keep our systems running smoothly, RCOR consistently delivers top-notch support. It’s reassuring to work with a team that is not only highly skilled but also genuinely committed to our success. We couldn’t ask for a better IT partner!
Chris, Raleigh
RCOR Delivers Fast, Professional, and Reliable IT Support
We recently arrived at the office early one morning to find that we had no internet connection—a frustrating way to start the day. Expecting to leave a message, we called the RCOR help line just after 6:30 a.m. on a Friday morning, but to our surprise, the call was answered by none other than Tim, the owner himself. He immediately walked us through the steps to restore our connection and then remotely accessed our system to ensure everything was running smoothly.
If you’re searching for a trusted IT partner, we highly recommend RCOR. Their prompt, professional service keeps our systems running efficiently while ensuring our business remains protected from downtime and security threats.
John, Durham
THE STAFF AT RCOR HAVE BEEN MAKING IT SOLUTIONS EASY FOR RALEIGH AND DURHAM BUSINESSES SINCE 1994 WITH
Transparent & Honest Communication
For over 30 years, our clients have valued our straightforward, no-nonsense approach to IT. We believe in full transparency, ensuring you always have access to your network and a clear understanding of your technology—without jargon or hidden agendas.
Absolute IT Network Security
No shortcuts. No workarounds. Just comprehensive, compliance-driven security that protects your critical data and revenue. We implement Zero-Trust principles the right way—eliminating vulnerabilities and ensuring your business stays secure from day one.
Raleigh’s Fastest Response Time
With an 11-minute average response time, we resolve your IT issues quickly—minimizing downtime and keeping your business running smoothly. When technology problems arise, you don’t have time to wait. Our rapid-response team ensures you get the support you need, exactly when you need it.