What’s Included in Our Managed IT Services
Proactive Monitoring & Patching
We watch servers, endpoints, and SaaS 24/7 and roll out OS/third-party patches on a dependable cadence with tested rollbacks. Maintenance avoids downtown show nights and White Oak weekend traffic, so staff aren’t disrupted. You’ll get monthly health scores, noise-free alerts, and a prioritized backlog—so fixes land before people feel pain. Net effect: fewer surprise outages and steady performance for Downtown offices and the US-70/I-40 corridor.
Responsive Help Desk & On-Site Support
One team, clear SLAs. Most tickets resolve remotely; if hands-on help is faster, a tech rolls to White Oak, Downtown, or Hampton Pointe/NC-86 with parts and admin access. We triage internet, POS, and email first, then close the loop with plain-English notes managers trust. Result: shorter time-to-green, fewer escalations, and staff focused on customers—not tickets—across Lake Benson/White Deer Park event weekends and regular clinic hours.
Network & Wi-Fi Reliability
We baseline LAN/WAN, separate guest from business traffic, tune channels, and enforce QoS for VoIP/POS. When circuits flap, we test at the demarc and escalate with ISPs until stable. Designs anticipate congestion near White Oak Crossing and Downtown venues, keeping calls crisp and registers responsive when crowds swell. Documentation covers cabling, VLANs, and change controls, making future upgrades boring—in the best way.
Microsoft 365 & Cloud Care
We manage Exchange, Teams, and SharePoint with governance that balances security and speed: sane retention, guest-sharing limits, and role-based setups for new hires. OneDrive sync and mailbox quirks get fixed fast. For hybrid staff moving between Downtown, US-70/Capital Blvd corridors, and RDU, we keep collaboration smooth with Conditional Access and device compliance—plus tidy licensing/usage reports for finance.
Backup, Continuity & DR
Together we set RPO/RTO, then implement 3-2-1 backups with immutability and cross-region copies. Runbooks spell out who does what—from SaaS restores to VM failovers—and we test quarterly. Plans avoid peak windows around Lake Benson town events and GPAC shows so maintenance never collides with surges. When the grid wobbles or ransomware knocks, recovery is fast, orderly, and auditable.
Security Operations & Compliance
We harden identity with MFA/Conditional Access, deploy EDR, filter mail, and watch logs for anomalies. Vulnerability scans feed the patch plan; phishing simulations and short trainings raise the floor. Policies map to practical controls your team can follow, plus executive dashboards that track risk reduction—so everyone sees progress without drowning in jargon.